Showing posts with label Microsoft Support Diagnostics Tool. Show all posts
Showing posts with label Microsoft Support Diagnostics Tool. Show all posts

Wednesday, December 19, 2012

[OpsMgr 2012] Support Diagnostique Tool 3 - System Center 2012 Operations Manager Diagnostic

System Center 2012 Operations Manager Diagnostic


The System Center Operations Manager Diagnostics is designed to collect information to help troubleshoot most Operations Manager 2012 problems.
 

More information

This article describes the information that may be collected from a machine when running the System Center 2012 Operations Manager Diagnostics.

This diagnostic package should only be run on a management server in the System Center 2012 Operations Manager management group. It will not provide diagnostic results if it is run on an agent managed machine.


Information Collected

Operating System Information
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DescriptionFile Name
SystemInfo.exe Output{ComputerName}_SysInfo.txt
TaskList.exe Output{ComputerName}_TaskList.txt
Status of All Services{ComputerName}_Services.txt
Resultant Set of Policy Information –
txt and htm formats
{ComputerName}_GPResult.*
Installed Updates and Hotfixes –
csv, htm, and txt formats
{ComputerName}_Hotfixes.*
MSInfo32 Output{ComputerName}_MSInfo.nfo
Operating System Information
Summary
{ComputerName}_OS_Summary.txt


Event Logs
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table
DescriptionFile Name
Application Log – csv, evtx, and
txt formats
{ComputerName}_evt_Application.*
System – csv, evtx, and txt
formats
{ComputerName}_evt_System.*
Operations Manager –
csv, evtx, and txt formats
{ComputerName}_evt_OperationsManager.*


Operations Manager Management Group Information
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DescriptionFile Name
Management Group
Topology
{ComputerName}_MGTopology.txt
Active Alert Information –
csv and txt format
{ComputerName}_AlertInfo.*
Event Collection Information–
csv and txt format
{ComputerName}_EventInfo.*
Installed Server Roles{ComputerName}_OpsMgrStatus.txt
Operational database grooming Settings{ComputerName}_OperationsManagerDB_GroomingSettings.txt


Operations Manager SQL Database Information
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DescriptionFile Name
Output of SP_WHO2{ComputerName}_sp_who2.txt
Output of DBCC SHOW
CONTIG
{ComputerName}_ShowContig.txt
Table sizes for tables in the
Operational database
{ComputerName}_OperationsDB_TableSizes.csv
Table sizes for tables in the
Data Warehouse database
{ComputerName}_DW_TableSizes.csv
Database Role members –
csv and txt format
{ComputerName}_DB Role Members.*
Output of __MOMManagement
GroupInfo__ Table
__MOMManagementGroupInfo__.csv
*SQL Server information is collected remotely from the Management Server from which the SDP manifest is executed.

Operations Manager Logs
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DescriptionFile Name
APM Provider LogTracingGuidsAPM.log
Data Access Provider logTracingGuidsBID.log
Resource Pool Failover Provider logTracingGuidsFailover.log
Managed Code Provider logTracingGuidsManaged.log
Native Health Service Provider logTracingGuidsNative.log
Script Provider tracing logTracingGuidsScript.log
Operations Manager UI provider logTracingGuidsUI.log

References
KB 973559 - Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) for Windows 7 http://support.microsoft.com/kb/973559  (http://support.microsoft.com/kb/973559)
 
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use
for other considerations.
 

Properties

Article ID: 2793256 - Last Review: December 13, 2012 - Revision: 3.0
Applies to
  • Microsoft System Center 2012 Operations Manager
Keywords: 
KB2793256



This posting is provided "AS IS" with no warranties.

Thursday, October 25, 2012

[Microsoft] Before opening a case, try FixIt Center Pro and see how it can save you time… and money !

 has published a very very usefull link on Technet : Before opening a case, try FixIt Center Pro !


You’re probably asking yourself… What is FixIt Center Pro (FICP)? How is it going to save me time?
These are GREAT question you ask! Well Microsoft is always looking for ways to improve the customer experience through innovation of its products. This is also true with regards to the tools we use on a day to day bases that helps us troubleshoot issues. So let us explain how FICP can help you save time by getting an automated root cause analysis and be your new best friend before opening a case with Microsoft Commercial Technical Support (CTS).

For many years, Microsoft Commercial Technical Support (CTS) would always ask customers to run a data gathering tool called Microsoft Product Support (MPS) Report Tool and manually go through analyzing the files collected one at a time. This is a very tedious job and it’s prone to human error, because we can all look at logs and interpret them differently. As a result, we could potentially miss critical data that can lead to a false root cause analysis.

Now we are providing you a NEW and improved automated tool called the Microsoft Support Diagnostics Tools (MSDT) Analysis Packages which is our replacement for the old MPS Report Tool. These new MSDT Analysis Packages are broken down by technology, using Windows Diagnostics Infrastructure (WDI) framework to collect logs and configuration data from a workstation or server for further analysis.  Then the MSDT Analysis Packages get uploaded to the FICP website that leverages a Unified Diagnostics Ecosystem (UDE). This UDE engine automates and standardizes on support issues reported to Microsoft, then provides a more unified and comprehensive root cause analysis with Recommended Solution steps to complete.

In the past, in order for customers to use MSDT Analysis Package you would have an open case with Microsoft so they could send you an email with a link to download the package.  However now, customers can choose to download any individual stand-alone MSDT Analysis Package by using our technology via Microsoft FixIt Center Pro (FICP) from the following URL link below:


By going directly to FICP, customers don’t need to have open cases Microsoft in order to use this automated tool. 

Only requirement is to have a valid Microsoft account.


For more information and to see screenshots click >>>>> HERE <<<<

Keywords: Operations Manager, SCOM, System Center, System Center Operations Manager, Troubleshooting, FixIt Center Pro, Microsoft, Support, FICP, Microsoft Case, OpsMgr, OpsMgr 2007 R2, OpsMgr 2012, 2012, 2007, MSDT, Premier Support, UDE, Microsoft Support Diagnostics Tool, Unified Diagnostics Ecosystem, MPS Reports, Toolbox, Toolkit, Tools,

This posting is provided "AS IS" with no warranties.